Experro Redefining Furniture Retail at HPMKT Spring 2025

30th April 2025 | North Carolina - High Point Market 2025 marked a pivotal moment for the furniture industry, particularly for B2B furniture retailers seeking scalable digital transformation.

Experro, a leading agentic experience platform for modern commerce, attended the event to meet with leading B2B furniture retailers, understand market shifts, and offer a new perspective on the next era of furniture retail transformation.

What Drew Industry’s Focus Towards Experro At the Event?

While the event has long been known for showcasing the latest in fashion for home, this year’s conversations leaned heavily into operational challenges, Generative AI-powered retail, and the push toward more intelligent customer experiences.

With decision-makers focused on resilience, personalization, and performance, Experro’s presence was just what they needed!

Major Topics of Discussions At HPMKT 2025!

Here’s what Experro’s expert team discussed with the retailers at High Point Market 2025:

1. AI Agents – Need of the Hour!

Across discussions, one trend was constant, i.e., AI agents are becoming a necessity in the furniture buyer journey. B2B furniture retailers are actively seeking intelligent tools to streamline operations, gain deeper insights into client behavior, automate personalization, and scale efficiently.

Experro’s platform leverages AI agents for furniture shoppers to deliver human-like assistance across search, recommendations, and post-sale engagement—making automation feel truly helpful, not robotic.

2. Discovery, Search & Personalization Gaps

B2B and B2C retailers are increasingly recognizing the limitations of traditional product discovery in meeting the complex needs of business clients.

With consumer expectations shaped by entertainment and fashion platforms, today’s furniture buyer expects relevant, intelligent, and frictionless search experiences. They also expect multimodal search to work smoothly that includes both image and text search methods.

Experro’s LLM powered search engine and real-time recommendation capabilities solve these gaps—delivering context-aware results that reflect a user’s taste, space, and intent.

3. Tariffs and Global Pricing Pressure

Concerns around tariffs have re-emerged as significant factors affecting B2B retail planning and profitability, necessitating agile pricing strategies.

Flexibility and real-time adaptation are now mission-critical and Experro’s platform is uniquely positioned to support brands navigating this volatility.

4. Customer Experience - New Growth Strategy

In an unpredictable market, enhancing the B2B customer experience has become a core growth strategy, focusing on intuitive digital journeys and personalized interactions.

From digital storefronts to on-site experiences, brands have understood that prioritizing intuitive journeys is more likely to earn long-term loyalty.

Experro supports this shift through its agentic eCommerce solutions, which use generative AI to enhance every touchpoint (from discovery to checkout) creating experiences that feel intelligent, seamless, and brand aligned.

Through technologies like intelligent furniture search, generative AI for furniture retail, and agentic experience automation, Experro is enabling the next generation of furniture brands to work smarter and grow faster.

From the Ground: A VP Perspective

High Point 2025 x Experro – Highlights!

Here’s what stood out most from Experro’s meetings and market observations:

• AI agents dominated both vendor booths and executive-level conversations.
• Concerns about tariffs were directly tied to demand for agile tech solutions.
• Product discovery was a recurring pain point across all segments.
• Emerging High Point local market-at-market vendors showed high interest in Experro’s scalable tools.
• There was growing urgency around enabling a high-end furniture shopping experience through automation.

For many, Experro at High Point Market served as a preview of what scalable, smart retail could actually look like.

Missed Meeting Team Experro at HPMKT 2025?

As the High Point Market Authority continues to champion innovation across the industry, Experro remains committed to enabling brands to lead, not follow, through AI-driven, agentic retail experiences.

From furniture product discovery to post-purchase engagement, Experro is transforming furniture retail in 2025—one intelligent experience at a time.

Book a demo with our product team for a one-on-one discussion that is tailormade to convert your pain points into your strengths!