Conversational AI Agent

Help shoppers find the right products
with smart, human-like support

Experro’s conversational AI agent delivers a seamless shopping experience — engaging customers with real-time, personalized guidance that answers questions, resolves doubts, and recommends the right products to drive faster, more confident purchases.

Conversational AI Agent - banner image

WHAT WE DO

Turn browsers into buyers with context-aware, revenue-focused conversations

Move beyond basic chatbots to deliver an AI conversational agent that enables intelligent, human-like conversations — reducing drop-offs, increasing conversions, and driving higher average order value — all while guiding shoppers to the right products in real time.

Conversational AI Agent

Shoppers often don’t know exactly what to search for — or which product is right for them.

  • Experro’s conversational AI bridges the gap with human-like guidance throughout the journey. Powered by Gen AI and trained on your catalog, logic, and shopper signals, it understands intent and delivers instant, tailored recommendations.
  • From answering questions to comparing options, it acts like your best in-store associate — always on, across search bars, chats, and product pages.

The result? A smoother shopping experience that drives higher conversions, boosts AOV, increases LTV, and builds long-term loyalty.

key capabilities

Reimagine shopping with conversational AI for eCommerce — drive real-time guidance and a competitive edge.

Your shoppers shouldn’t struggle to find what they need. Experro’s AI-powered conversational agent makes product discovery effortless — delivering instant answers, personalized recommendations, and the competitive edge that drives conversions.

Key Capabilities

Detect Intent & Deliver Real-Time Answers

Guide Shoppers at Every Step

Connect to Your Catalog & Stack

Shorten the Path to Purchase

Support Every Channel Seamlessly

Forget scripted bots — real conversations drive real conversions. Want to see it in action?

See how Experro’s conversational AI agent guides, recommends, and converts — all in real time, with a human-like touch.

Why Choose Experro

Lead the market with enterprise-ready AI that engages, assists, and sells

Experro’s conversational AI agent is built to go beyond traditional chatbots — engaging shoppers with intelligent, human-like conversations that understand intent, personalize interactions, and drive meaningful action. Whether it's answering questions, guiding discovery, or nudging toward purchase, the agent works like your most knowledgeable sales associate — available 24/7 across every channel.

Key advantages over traditional chatbots:

  • Context-aware and on-brand — responds like your best product expert — not a script.
  • Understands vague or subjective queries like “looking for a stylish yet lightweight backpack.”
  • Proactively engages shoppers with personalized, real-time guidance that keeps them moving forward.
  • Handles full-funnel interactions — from pre-sales guidance to closing and support.
  • Only audio-visual agent with full support across phone, social platforms, and mobile experiences.
  • 100% customizable — built to meet enterprise standards for branding, logic, and scalability.
Why Choose Experro
proven impact

Customers don’t just want answers — they
want to feel understood. That’s when
conversations start driving sales.

25%

reduction in product returns due to improved product fit

40%

faster support response time

2x

higher engagement across multiple channels

35%+

boost in conversions from first-time visitors

*Benchmarked from measurable gains across multiple Experro deployments.

OUR Customers

What customers are achieving with Experro

Beauty brand SleekShop succeeds with Experro DiscoveryBeauty
Recommendations sleekshop logo
68%

higher
conversions

Experro powers our AI-powered shopping experience

“Despite having a vast catalog of 80K+ SKUs and the complexity of managing 70+ variants, Experro’s Gen AI-powered search and recommendations ensure our customers always find the most relevant products — quickly and effortlessly — driving higher revenue and long-term loyalty.”

Khanh Nguyen

eCommerce Operations Manager, Sleekshop

Explore Case Study

FAQs

What makes Experro’s conversational AI agent different?

Unlike generic chatbots, Experro offers a conversational AI chatbot solution for eCommerce that understands intent, guides product discovery in real time, and personalizes every interaction — driving sales, engagement, and shopper satisfaction.

How is a conversational AI agent different from a regular chatbot on an eCommerce site?

Can Experro's AI agent help shoppers find products faster, even if they don’t know the exact name?

How long does it take to integrate this AI agent into my existing eCommerce website?

Can your AI agent handle complex product filters or questions like 'vegan skincare under $30'?

Can I use this agent for post-purchase support like tracking orders or returns?

Capture missed revenue. Request your free search & discovery audit.

Most eCommerce teams don’t realize how much revenue they’re leaving behind. Experro’s Search & Discovery Audit helps you uncover high-impact opportunities across search, merchandising, and personalization — completely free of cost.

Here’s what you can expect:
  • Audit your search and discovery experience quality.
  • Identify zero-result queries, irrelevant results, long-tail issues, and search/PLP experience gaps.
  • Explore potential optimization opportunities and insights.