Conversational Commerce Statistics & Market Size 2025-2030

From casual chats to completed checkouts, conversational AI agents are rewriting the rules of eCommerce. That’s the promise of conversational commerce, where AI, chatbots, and virtual assistants bridge the gap between browsing and frictionless buying. 

Around the world, shoppers are turning to chat-based interactions for product discovery, customer support services, and even direct purchases. 

For your business, this shift is becoming a key strategy to drive loyalty and conversions, fueling overall conversational commerce market growth across the retail sector. 

To help you navigate this changing landscape, we’ve compiled powerful statistics that highlight adoption, customer preferences, and future growth of conversational commerce market size.

Key 21 Conversational Commerce Statistics Every Retailer Should Know

The growth of the conversational commerce market size is backed by measurable impact across sales, engagement, and customer experience. 

We’ve compiled conversational commerce statistics and insights that highlight how this evolution is unfolding in the conversational commerce space. 

Here’s the list - 

• Adoption of Conversational Commerce 
• AI & Chatbot Growth in Commerce 
• Mobile & Messaging App Usage 
• Customer Preferences & Engagement 
• Impact on Sales & Conversions 
• Future Trends & Predictions 

Stats Around Conversational AI Adoption

1. 66% of consumers are interested in trying Gen AI-powered conversational commerce. This shows a growing openness among shoppers to explore conversational AI applications in shopping experiences. ¹

Tip! - Retailers that adopt Gen AI early can differentiate themselves and capture a tech-savvy audience, contributing to the rising conversational commerce adoption rate. 

2. 34% of retail customers feel comfortable chatting with a customer service AI chatbot or intelligent virtual assistants. 

3. Chatbot-powered websites saw a 23% boost in conversion rate compared to those without. 

4. Brands hosting AI subdomains for shopping saw retail site traffic surge by 1200% between mid-2024 and early 2025. Such a massive increase indicates how consumers are shifting toward AI-first shopping experiences, especially as conversational AI platforms become mainstream in digital retail. ²

Dedicated AI-driven subdomains can serve as a new customer acquisition channel for retailers and further fuel conversational commerce growth drivers.

Stats Around AI & Chatbot Growth in Commerce 

5. By 2025, up to 80% of customer interactions in retail are expected to be handled by conversational AI solutions. ³

This reflects the rapid pace of conversational AI adoption and the expanding conversational AI market size as businesses invest in smarter automation for every business function, from sales to automated customer support.

6. Personalized recommendations can lift eCommerce revenue by 5–15%. But businesses that excel with AI-driven personalization see up to 40% more revenue. 

This functionality works by analyzing customer behavior and intent in real time, delivering personalized customer interactions that match individual needs. 

7. Conversational AI can help improve conversion rates by 20% in online retail. 

8. eCommerce sites using AI shopping assistants reported a 10% lower bounce rate. These AI-driven chats also create deep learning opportunities by continuously refining recommendations and responses. 

Mobile & Messaging App Usage Statistics

9. 35% of abandoned carts can be recovered through conversational AI prompts. 

Cart abandonment is one of the biggest eCommerce challenges. Conversational nudges, like reminders, discounts, or support at the right moment, can help recover lost revenue and improve customer satisfaction, contributing to the rising conversational commerce market size. 

10. 67% of consumers value messaging a brand through mobile apps, while 60–78% prefer text over email or phone for customer support. ⁴

11. 68% of adults globally use messaging apps daily.

Customer Preferences & Engagement

12. 62% of consumers would rather use a chatbot than wait for a human agent. ⁵

13. 87% of chatbot users report positive experiences, showing growing acceptance among both large enterprises and small and medium enterprises (SMEs), as both see value in conversational AI agents. 

14. More than half of consumers worry about how their personal data is handled by AI systems. 

Numbers Stating Impact of Conversational AI Agents on Sales & Conversions 

15. Traffic from AI-powered chatbots surged 1950% on Cyber Monday, underscoring their growing role in eCommerce during the forecast period leading to 2025. 

16. Businesses using AI sales agents report an average 67% increase in conversions. ⁶

17. Master of Code's update shows that chatbot spending in the retail and e-commerce sector is expected to reach $290 billion by 2028. 

Businesses that adopt AI today will be better positioned to capture a share of the global conversational commerce market size 2025. 

Future & Predictions

18. 83% of businesses plan to increase investment in conversational marketing this year. 

19. The global conversational AI market is projected to reach $15.7 billion by 2025. It is forecasted to grow further to nearly $50 billion by 2030 and around $61.7 billion by 2032, reflecting a sustained CAGR of over 22%. ⁷

20. More than half of consumers expect brands to offer messaging support as a standard service. Shoppers want consistency whether they’re on mobile, desktop, or messaging apps. Brands that offer seamless, connected experiences across channels will lead in the global conversational commerce market. 

21. 82% of shoppers are more likely to buy from brands that deliver ‘omnichannel conversational experiences’. Shoppers want consistency whether they’re on mobile, desktop, or messaging apps. Brands that offer seamless, connected experiences across channels can drive loyalty and long-term revenue.

Conclusion

With the conversational commerce market size 2030 projected to grow significantly, eCommerce retail businesses must embrace AI-powered chat solutions. 

As customer expectations grow, businesses that harness intelligent virtual assistants and messaging aligned with conversational AI market trends will thrive.  

And, Experro empowers retailers with an AI-driven agentic experience platform, helping them deliver seamless conversational commerce. 

Ready to explore how conversational commerce can transform your operations? Schedule a call with our experts for personalized strategies and implementation guidance.

Sources